--- title: How to process a dishonored Direct Debit Payments description: How to process a dishonored Direct Debit Payments --- [Skip to content](https://www.support.dotgolfhq.com/knowledge-base/how-to-process-a-dishonored-direct-debit-payments#main-content) English - New Zealand Show submenu for translations [![](https://www.support.dotgolfhq.com/hs-fs/hubfs/DG%20Test.png?width=171&height=141&name=DG%20Test.png)](https://www.dotgolfhq.com) - [Knowledge Base](https://www.support.dotgolfhq.com/knowledge-base) - [System Status](https://www.support.dotgolfhq.com/system-status) - [DotGolf HQ Website](https://www.dotgolfhq.com/) - [Book a Club Stack Demo](https://meetings-ap1.hubspot.com/jenna-clayton/book-a-demo) Open main navigation Close main navigation - [Knowledge Base](https://www.support.dotgolfhq.com/knowledge-base) - [System Status](https://www.support.dotgolfhq.com/system-status) - [DotGolf HQ Website](https://www.dotgolfhq.com/) - [Book a Club Stack Demo](https://meetings-ap1.hubspot.com/jenna-clayton/book-a-demo) - English - New Zealand Show submenu for translations - [Submit a ticket](https://www.support.dotgolfhq.com/supportportal/new?email) [Submit a ticket](https://www.support.dotgolfhq.com/supportportal/new?email&hsLang=en-nz) How can we help you? - There are no suggestions because the search field is empty. 1. [DotGolf Support](https://www.support.dotgolfhq.com/knowledge-base?hsLang=en-nz) 2. [Club Support](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz) 3. [Subscriptions](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#subscriptions) # How to process a dishonored Direct Debit Payments When processing direct debit, there may be times that members would have dishonors. Most of the time the bank would send the dishonors to the club within 1 - 3days after processing the direct debits. IMPORTANT: When exporting direct debit in DG, the system will post direct debit payments against the invoice of the member so when there are dishonor payments, the club would need to remove these payments against the member's invoice. 1\. Remove & Redo the payment from the member's invoice by going into the payment in Xero.  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832253/original/S0jBEaU5K2PQzJWDg4MBUxkLZ2MY5Ga4zg.png?1750069842)  2\.  In Xero Go to Options \> Remove & Redo  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832265/original/0Khmap_zzqbrhn75FgF2Mf5MbLIxPVutcw.png?1750069849)  If you have more than 1 dishonors, Remove & Redo all of them fist before reconciling. 3\. Go to Reconciliation screen and find the Direct Debit payments received from the bank  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832272/original/FlyMJO1d4IHL9cUcJ5iEF3YIWV1QKwrtkA.png?1750069856)  4\. Copy the Direct Debit number and click Go  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832273/original/P4oOTzCJ8CgX00OiKHD90N7lSUtwdcLqgg.png?1750069859)  5\. Select all the payments  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832274/original/FbF-I8O-_n6FtTNP4xHA8B4YEClcxOY4Hw.png?1750069862)  Please note that the "Total out" amount should be equal to the sum of the payments removed and redone in step1 and 2 6\. Click on New Transaction \> Select Receive Money  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832284/original/4-FDSukumT_83amL9l7oVmlr1EXmaN-9mQ.png?1750069871)  7\. Fill in the Reference, Description (any description they want to put in here, usually the name of the member who were dishonored per line), Unit Price, Account code is the GL code you want to put these payments and this should be the same GL code when you reconcile the dishonor transactions sent by the bank  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832291/original/8pqrJvBuMxp0IxHslypsibawg7LT8EwOYg.png?1750069878)  8\. Save Transaction 9\. Reconcile  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832292/original/S3zujuvG7rD-Bpj76spzQMoc6Z6PI99T_w.png?1750069884)  10\. Then the transaction from the bank which was classed as Dishonor (see below) will then be reconciled against a new an item that is "Spend Money"  from Suspense account  ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/6217832294/original/-LgYCBn650o8ds_5orJfNH878UEpRFihMQ.png?1750069890)  - [Member Support](https://www.support.dotgolfhq.com/knowledge-base/member-support?hsLang=en-nz#main-content) - [Golf NZ Affiliated Members](https://www.support.dotgolfhq.com/knowledge-base/member-support?hsLang=en-nz#golf-nz-affiliated-members) - [Non-Affiliates/Casual Members](https://www.support.dotgolfhq.com/knowledge-base/member-support?hsLang=en-nz#non-affiliates-casual-members) - [Club Support](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#main-content) - [Clubhouse](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#clubhouse) - [Golf Operations](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#golf-operations) - [Scorecards](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#scorecards) - [Subscriptions](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#subscriptions) - [Point of Sale](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#point-of-sale) - [ClubCast](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#clubcast) - [Club Website](https://www.support.dotgolfhq.com/knowledge-base/club-support?hsLang=en-nz#club-website) - [Union and District Support](https://www.support.dotgolfhq.com/knowledge-base/union-and-district-support?hsLang=en-nz#main-content) - [ORG FAQ's](https://www.support.dotgolfhq.com/knowledge-base/union-and-district-support?hsLang=en-nz#org-faqs) - [District Support](https://www.support.dotgolfhq.com/knowledge-base/union-and-district-support?hsLang=en-nz#district-support) Copyright © 2026, dotgolf.com