Club Support
For non NZ countries Level 1 Support is provided by your home union or district manager.
Clubhouse
- Cart Availability
- DotGolf 101 - Adding & Managing Members
- Basic Membership Search
- Club Settings
- Internet Special Green Fees
- Reciprocal Green Fees
- Advanced Green Fees
- Standard Green Fees
- Club Settings - How do I create and edit a club contact?
- Change of Home Club Request
- Merging Previous Memberships
- Creating a New Membership
- Inbox
- DotGolf 101 - Resigning Members
- Updating a Clubhouse User Password
- DotGolf 101 - Creating Categories and Setting Limits
- DotGolf 101 - Users
- Membership Overview
- Contacts
- Club Descriptions, Local Rules & Facilities
- Advanced Member Search
Scorecards
- Cards were printed off the wrong marker, correct marker selected
- Bulk Delete Scorecards
- Create a Scorecard
- Scorecard Entry - International
- Scorecard Entry - Local
- How to print blank cards
- Enter Score Into A Competition for Clubs without Card Printing System
- Score Card Settings
- Scorecards - How to edit the card that was already printed
Subscriptions
- How To Process Bulk Renewal
- Renewal Checklist
- Renewals - Adding specific items to specific members for renewal
- Renewals - How to use Renewal Overrides
- Renewals - Resigning Members
- Subs FAQ - How to change player from playing to non-playing and vice versa
- Subs FAQ - Can I update the invoice Document Date and/or Due Date?
- Subs FAQ - DotGolf Subs with Xero Integration: Updating of Invoice Details
- Subs FAQ - Errors in Xero
- Subs FAQ - Essential Hints & Don'ts for Subs
- Subs FAQ - For a resigned member, what do I do to zero out the remaining balance?
- Subs FAQ - New member joins just before the next cycle starts
- Subs FAQ - The member has an existing invoice and is changing category, what do I do with the existing invoice?
- Subs FAQ - What is the difference between Periodic and Cyclical billing?
- Subs FAQ - Members with subs/account overdue warning
- Subs FAQ - Handling overpayments and prepayments in Xero and DotGolf
- Subs FAQ - How do I email a membership invoice to a member?
- Subs FAQ - How To Add Category to Online Signup Form
- Subs FAQ - Item included in the renewals but it's not part of the Category's items
- Xero - How to create a Credit Note against an Invoice in Xero
- Xero - Creating a Credit Note Assigned to a Member (not to a specific invoice)
- Xero - How to allocate an existing credit note to an invoice in Xero
- Xero - Remove & Redo vs Unreconcile
- Direct Debit - How to deal with dishonoured payments
- Credit Note - Allocation in DotGolf
- Credit Note - Unassign Credit Note
- Members Subscriptions - Invoice Payment Options
- Members Subscriptions - How to add a membership billing card
Member Accounts and Loyalty - POS
- Member Accounts & Loyalty - Adjusting House Account Balance
- Gift Cards - Manually Adjusting Gift Card Balance
- SmartPay Eftpos - How to settle terminal transactions at the end of the day
- Adding a POS Category to a New Product in Kounta
- Topping up Gift Card in Lightspeed O-Series (Kounta)
- Checking Gift Card balance from Lightspeed O-Series (Kounta)
- Using Gift Card in Lightspeed O-Series (Kounta)
- Editing a POS reconciliation Invoice in Xero - Fixing a payment variance
- Functions - How to Add Catering to a Functions Booking
- Functions - How to Create a Function Booking (Basic)
- Online Registration for Functions
- How to create a Recipe in Lightspeed O
- Club Task : Setting Up Xero Accounts (Series -O)
- Manage Function Attendee Registrations
- POS FAQs - DOs and DON'Ts for Online Teebooking and DG POS
- Functions - How to Delete a Functions Venue
- Smartpay Eftpos - Using EFTPOS while internet is offline
- Adding a POS Category in Lightspeed O Series (Kounta)
- Functions - How to Update a Functions Product
- Functions - How to Create a Functions Product
- Adding a POS Category to an Existing Product in Lightspeed O Series (Kounta)
- DG POS - Use House Account to Pay for more than one scorecard
- Creating/Editing Function Custom Fields
- Lightspeed O-Series (Kounta) - How to close off the POS register at the end of the day - Finalise Takings
- Lightspeed O-Series (Kounta) - How to set up Profit Centres for DotGolf integrated Point of Sale
- Functions - Add Equipment/Extras to a Function Booking
- Functions - Add registration options to a functions online registration
- Lightspeed O-Series (Kounta) - Dealing with separate cafe/bar owner/operators
- Smartpay Eftpos - How to reconcile late Eftpos settlements
- Paying Subscriptions on POS - Vend/ Lightspeed Series X
- Creating and selling a Scorecard with DG POS
- Functions - How to Generate a Sales Quote
- Creating Variants in Series - O
- Lightspeed O-Series (Kounta) - How to do purchase orders in Kounta
- Lightspeed O-Series (Kounta) - How to perform a stocktake
- Lightspeed O-Series (Kounta) - Force a sync to Xero
- Member Subscriptions Payments through O-Series (Kounta)
- Functions - How to Generate a Booking Sheet Report (BEO)
- Functions - Manage attendee registrations
- Lightspeed O-Series (Kounta) - How to correct an On Account order (and apply to a Member House Account)
- Kounta Settings
ClubCast
- Push Notifications - Send a Push Notification via Communications/Club cast
- Updating Text Boxes in Bulk Email
- Club Cast Bulk Email V3: Footer and Header
- Club Cast Bulk Email V3 - Creating and Sending an email
- Creating Mailing Lists
- Emailing a Bulk Email in Communications/Club Cast
- New Bulk Email Template
- Saving Draft Emails in Communications/Club Cast
- Updating Images in Bulk Email
- App Notifications to Members
- Adding Mailing List Recipients
- Sending Tee Sheet Push Notifications
- ClubCast: Some members with Xtra email address are not receiving the emails
Golf Operations
- Cart Fees
- Creating OOM Events & Points Categories
- Adding Teams to a Pennants Tournament
- Update Green Fee Payment
- Setting up Competition Eligibility
- Max Handicap/Playing Index (What shows/prints on scorecards)
- Pre-Print Cards for Tee Sheets and Competition Entries
- Add Scorecards to a Competition
- Team Competitions
- Calculations & Rules for Competitions
- Basic Competition Set Up
- Online Event Registration Setup
- Advanced - Prize Template
- Registering Players - Match Play
- Members Kiosk
- Tee Booking Colour Indicators
- Editing a Timesheet
- Modify an existing Tee booking Template
- Register a Visitor for a Competition
- Setting Up Prize Templates
- Team Competition Results
- Multi-Club Competitions Set Up
- Results Entry - Match Play
- Leaderboard Settings
- Starters on a Tee Sheet
- Moving a Tee Booking
- Match Play Set Up
- Creating a Tee Booking Template
- Cancelling a Tee Booking
- Processing Online Tee Booking Payments
- Tee Booking Settings
- Opening Tee Sheet Public Display
- Creating a Timesheet
- Adding a Tee Booking
- Multi-Club Event: Pre Printing Scorecards
- Printing a Tee Sheet
- Default Markers
- Generating a Prize Report
- Special Prizes - Prize Templates
- Competition Placing - Prize Templates
- Creating and Managing Draw Sheets
- Hole Prizes - Prize Templates
- Editing a Tee Booking
- Viewing Tee Booking History
- Registration Options - Match Play
- No Show Report - How to use it
- Deleting a Timesheet
- Adding, Editing & Removing Tee Booking Information
- Creating a Schedule - Match Play